SHIPPING & RETURNS

What is your return policy?
Customer satisfaction is our top priority. We offer a 30-day return policy. If you are unsatisfied with your purchase, please email us at sales@nuzira.com so we can assist you.

How do I return an item?
Please email us at sales@nuzira.com along with your order number and our customer support team will assist you.

How much is shipping?
We offer free shipping on US orders over $100 within the U.S.

How long does it take to ship my order?
Stock items are processed and shipped 1-4 days after your order is placed.

Do you ship worldwide?
Yes! For international orders, shipping charges might apply. Your country's import duties, taxes and fees are never included in the item and shipping totals. 

Do you offer fast shipping?
Yes!  We offer two day shipping.  If you need it faster let us know. 

ORDERS

What is the status of my order?
You will receive an email confirmation for your order. To check the status of an order, you may visit the tracking link included in the email.

Can I change my order?
Unfortunately, changes in your order after it has been submitted are not allowed by our system.

How can I track my package?
Shipping is done through Fedex, UPS, or USPS. Use the tracking number provided on the respective site to track your shipment.

Do you accept returns?
If you want to return an item, contact customer service with your order number, why you wish to return it, and a photo of the item's condition. Our team will get back to you with the next steps.

Can I exchange an item?
You may contact customer service. Please include your order number, the reason for exchange, and a photo of the item's condition. Our team will get back to you with the next steps.

PAYMENT

What payment options do you offer?
We accept all major credit cards, ShopPay, Secure checks, and ACH Wires.

Which currency will I be charged in?
Your account will be charged in $$ but will be automatically converted into your currency.

OTHERS

Do you offer a referral program?
Yes! For more information, please contact us via email at sales@nuzira.com.

ABOUT THE COMPANY

Where is Nuzira located?
Our warehouse is located in Scottsdale, Arizona, USA.

How did Nuzira start?
Nuzira is proudly woman-owned and a local business that started by supporting government and military prime contractors. Over the years, we’ve managed to expand and add more brands to our authorized list to support our customers’ demands and needs.

Is Nuzira an authorized reseller?
Yes, Nuzira is an authorized dealer that houses many brands selling photography and videography equipment, with Blackmagic along with many others.